Privacy Policy

Privacy Policy
Rocky Africa & Eco Experience Ltd.

1. Introduction

The following is the Privacy Policy of Rocky Africa & Eco Experience Ltd. (ROCKY AFRICA), an adventure travel tour operator specializing in travel in Tanzania. ROCKY AFRICA also operates the Kilimanjaro Foothill Run (KFR), which this Privacy Policy also governs.

2. Contact Information

Rocky Africa & Eco Experience, Ltd.
P.O. Box 1974
Arusha, Tanzania

Website: www.rockyafricaexperience.com
Email: info@rockyafricaexperience.com
Phone: +255-713-550312

All references to “ROCKY AFRICA,” “our,” “us,” or “we” within this policy refer to Rocky Africa & Eco Experience, Ltd. (Tanzania), its subsidiaries, affiliates, and/or suppliers that provide services to ROCKY AFRICA, as appropriate.

3. Scope of this Privacy Policy

This privacy policy applies to:

By accessing or browsing our website, contacting us via email or social media, using our services, working with or for us, offering your goods or services, entering competitions, or attending travel trade shows, you confirm that you have read and understood this Privacy Policy.

4. Personal Data Collection

How We Collect Personal Data

ROCKY AFRICA obtains your personal data when:

  • You send us a message from our Contact Us page.

  • You email us at info@rockyafricaexperience.com or any @rockyafricaexperience.com address.

  • You call any of our ROCKY AFRICA phone numbers.

  • You register for a trip by filling out our online registration.

  • Google Analytics collects certain data automatically, including:

    • Type of device used

    • Unique device ID

    • IP address

    • Mobile operating system

    • Internet browser type

    • Geolocation (via Google Analytics)

Types of Personal Data Collected

When you contact us, we collect:

  • Name

  • Email address

  • Phone number

  • Country

When you register for a trip, we collect:

  • Name

  • Contact information (email, phone, mailing address)

  • Date of birth and gender

  • Passport number and issuing country

  • Health information, dietary restrictions

  • Emergency contact details

  • Payment information (if applicable)

5. Purpose of Data Collection

We collect personal data to:

  • Send travel itineraries and provide information about Tanzania travel.

  • Process trip registrations and payments.

  • Book internal Tanzania flights (if applicable).

  • Ensure the safety and well-being of clients during trips.

  • Contact clients after a trip for feedback.

  • Maintain client relationships via newsletters and marketing communications.

6. Data Sharing

ROCKY AFRICA shares client data only when necessary:

  • With our suppliers (hotels, lodges, airlines, etc.) – Only relevant details are shared.

  • With legal authorities – If required by law, for fraud investigations, or safety concerns.

  • In the event of a business merger, acquisition, or sale – You will be notified of any data transfer.

We do not share personal data with third parties for marketing or sales purposes.

7. Data Storage and Security

We take data confidentiality seriously and implement security measures, including:

  • Digital Storage:

    • Contact details stored on MailChimp (password-protected).

    • Registration data stored in Dropbox (password-protected, access limited to authorized personnel).

  • Physical Storage:

    • Printed copies shared only with staff who require access for service delivery.

    • Printed copies are returned and securely disposed of post-trip.

Despite our security measures, no system is 100% secure. We continuously update our practices to enhance data protection.

To manage the cookies and similar technologies used (tracking pixels, web beacons, etc.) and related consents, we use the consent tool “Real Cookie Banner”. Details on how “Real Cookie Banner” works can be found at <a href=”https://devowl.io/rcb/data-processing/” rel=”noreferrer” target=”_blank”>https://devowl.io/rcb/data-processing/</a>.

The legal basis for the processing of personal data in this context are Art. 6 (1) (c) GDPR and Art. 6 (1) (f) GDPR. Our legitimate interest is the management of the cookies and similar technologies used and the related consents.

The provision of personal data is neither contractually required nor necessary for the conclusion of a contract. You are not obliged to provide the personal data. If you do not provide the personal data, we will not be able to manage your consents.

8. Data Retention

  • Contact data is retained as long as you subscribe to our newsletters and communications.

  • Trip registration data is kept for up to 24 months after the trip, after which all electronic copies are deleted and paper records securely disposed of.

9. Your Data Rights

You have the right to:

  • Request the removal of your data by contacting info@rockyafricaexperience.com.

  • Unsubscribe from our newsletters at any time.

  • Correct or update any of your personal data.

  • Withdraw consent at any time.

For EU Residents:

  • You have the right to request a copy of your data.

  • You may file a complaint with your Data Protection Authority.

  • You are protected from automated decision-making processes.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on our website and, where necessary, we will notify you via email. We recommend reviewing this policy regularly.

11. Your Consent

By using the ROCKY AFRICA website, submitting a trip registration, or contacting us via email, phone, or social media, you consent to the collection, processing, and storage of your data as outlined in this Privacy Policy. If you reside outside Tanzania, your information will be transferred and processed in accordance with Tanzanian data protection laws.

12. Contact Us

If you have any questions regarding our Privacy Policy, data handling, or your rights, please contact us at:

Email: info@rockyafricaexperience.com
Phone: +255-713-550312
Website: www.rockyafricaexperience.com